Apple had redesigned the MacBook keyboard back in 2016 and introduced the new butterfly keyboard. But the changes did not go well for the Apple since its launch the users started complaining about the functionality of the keyboard. This attempt was taken to design the thinner laptops, but the keyboard failure rate got doubled than the previous generation keyboards. This is been a serious issue and criticized a lot.
Now after more than 2 years, Apple is officially acknowledging the issue with its new repair program. As per the support page, they will repair the faulty keyboards; and to maintain the good customer relationship Apple will do it for free of cost.
To repair your faulty MacBook reach the official service center or retail store (don’t forget to back up your data). They will examine the MacBook, if they found it’s faulty then they replace the key(s) or the whole keyboard depending upon the situation.
You don’t have to worry if your laptop is out of warranty because repair program will cover MacBook and MacBook Pro models for 4 years after the first retail sale of the unit.
Replacement will be done in below cases:
• Letters or characters repeat unexpectedly
• Letters or characters do not appear
• Key(s) feel “sticky” or do not respond in a consistent manner
Replacement will be done for below-mentioned models:
• MacBook (Retina, 12-¬inch, Early 2015)
• MacBook (Retina, 12¬-inch, Early 2016)
• MacBook (Retina, 12-¬inch, 2017)
• MacBook Pro (13¬-inch, 2016, Two Thunderbolt 3 Ports)
• MacBook Pro (13-¬inch, 2017, Two Thunderbolt 3 Ports)
• MacBook Pro (13-¬inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-¬inch, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-¬inch, 2016)
• MacBook Pro (15-¬inch, 2017)